Your IT and Biz operations,
autonomous.
I build secure, scalable systems, automations and AI agents that take repetitive work off your team — in your IT org and the business functions that depend on it. Time back, not another tool to babysit.
Who I build for
- IT & Support
- DevOps & Platform
- Revenue Ops
- Marketing Ops
- Sales Ops
- Finance & Analytics
About
Micah Yee
I've spent the last 12 years in the trenches running IT and Operations teams at startups through key growth phases. My work now focuses on AI systems and automation — from headless agents to complex IT workflows across ITSM, RBAC policies, compliance monitoring, and SaaS management.
Most recently I spearheaded internal AI and automation work at an HR-tech SaaS company, where I shipped 10+ custom MCP servers that let GTM and data analytics teams query data in plain English. I also spun up dashboards giving execs visibility into AI spend, and automated much of IT's SaaS provisioning and onboarding/offboarding with a SOC 2 security lens — all within 60 days.
Why work with me
From repetitive tasks to strategic leverage
IT, RevOps, Marketing, Data and Finance teams lose a large share of time every week to manual, repeatable work. I flip that ratio, giving your teams back lost hours to focus on more important things, like growing and securing the business.
What I do
Build out your IT Systems, automate your most time consuming tasks
Four focused service areas — operations, automation, consulting, and your own AI operations center — each designed to integrate with the tools you already own.
IT Operations and Support
Run a tighter, faster service desk — routine work handled for you.
- Service-desk automation: triage, routing, Slack-bot answers
- ITSM wired to your knowledge base for runbook self-serve
- Automated IT asset management and inventory
SaaS Automation
Custom AI agents that run high-volume, repetitive workflows end to end — scoped to your stack.
- Joiner/mover/leaver provisioning across AD, Okta, Google Workspace
- Multi-agent orchestration across identity, ITSM, cloud, compliance
- Custom, secure and bespoke MCP servers.
IT Consulting
Hands on guidance on SaaS management, compliance, cloud hygiene, and your path to a more efficient IT and business operations.
- SOC 2 and ISO 27001 monitoring and evidence
- Cloud hygiene: misconfigs, stale credentials, cost anomalies on AWS/Azure/GCP
- Automation roadmap: what to automate first, with ROI
AI Operations Center
Stand up your own AI Operations Center. Help spawn and create sub-agents to help run your business.
- A roster of specialized sub-agents, each owning a function of the business
- Scheduled reviews and reports delivered where your team already works
- Central guardrails: scoped permissions and an audit trail on every action
How it works
From intake to production in days, not months
Scope the workflow
I map your most taxing and time consuming business process with you. Account provisioning, manual reporting, access reviews. I identify and suggest what is possible given your current environment and tech stack based on your goals.
Configure and connect
Create the solution and point the solution at your IdP, ITSM, and your SaaS stack and APIs. I work with your security and platform team to ensure that it's safe and securely deployed.
Pilot with your team
I run a pilot with your team to validate outputs and quantify measurable success. Working? What else?
Measure maintain and expand
Track time saved, handle any errors, and improve SLAs. Continue to add more agentic workflows to gain more time back.
Free consultation
Schedule a free consultation
Tell me about the workflow that's eating your team's week — in IT, ops, or anywhere in the business — and I'll map out what to automate first. No commitment, no vendor lock-in.